退款政策

Return & Refund Policy
Last updated: September 2026
At KENROLL, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we are here to help.
1. Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The product must be in its original condition.
- The product may be tried on, but it must not show signs of wear, damage, washing, or use that prevents resale.
- The product must include original packaging when possible.
Items returned that are not in resalable condition may not be accepted.
2. Return Process
To start a return, please contact us at:
31buy2026@gmail.com
Please include:
- Order number
- Reason for return
- Photos or videos if the item has a quality issue
Our customer service team will review your request and provide return instructions.
3. Return Shipping Costs
Customers are responsible for return shipping costs for:
- Change of mind
- Incorrect size selection
- Personal preference
KENROLL will cover return shipping costs when:
- The product arrives damaged
- The product has a manufacturing defect
- We sent the wrong item
4. Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund status.
Approved refunds will be issued through:
- Original payment method, or
- Store credit (customer's choice)
Refund processing time may vary depending on your payment provider.
5. Exchanges
Currently, we do not offer direct exchanges.
If you need a different size or product, please return your original item and place a new order.
6. Contact Us
If you have any questions regarding returns or refunds, please contact:
KENROLL Customer Support
Email:
31buy2026@gmail.com